FAQs - Sagrada Família
BANNER APP ENTRADES
Tickets and tours
See the tours available here.
You can buy tickets through our official app or by clicking here.
You can show your tickets on the official app or, if you prefer, print them or download them to your phone.
Remember, you’ll have to scan them at the entrance to get in.
Tickets are only valid for the time chosen. If you arrive late, you won’t be able to enter. Please be on time.
Conditions of purchase are available here
As a general rule, no ticket exchanges or returns are allowed.
You must request an exchange or refund at least 48 hours before the scheduled visit. Within 48 hours, you must provide official proof of why you can’t visit. Refunds or exchanges will only be given for unused tickets.
Tickets must be exchanged within 15 days of the originally scheduled visit to the Temple and/or Gaudí House Museum.
Requests for exchanges must be handled via email to firstname.lastname@example.org. Nevertheless, the request shall be subject to ticket availability.
See the full refund policy here.
Tickets can currently be purchased roughly two months before the visit.
You can buy tickets using the direct purchase QR codes around the Basilica.
However, we recommend downloading the official app first to get all its benefits and advantages.
If you have any problems purchasing tickets and/or downloading the app, contact the Booking Management Centre by phone on 931 980 705 or email at email@example.com.
Prepare your visit
- November through February: Monday through Saturday 9:00 am to 6:00 pm. Sundays 10:30 am to 6:00 pm.
- March and October: Monday through Saturday 9:00 am to 7:00 pm. Sundays 10:30 am to 7:00 pm.
- April through September: Monday through Saturday 9:00 am to 8:00 pm. Sundays 10:30 am to 8:00 pm.
- The opening times and days may occasionally be modified by the management due to special events taking place inside the Basilica.
Special opening hours
- On 25 and 26 December, 1 and 6 January, opening hours will be from 9:00 am to 2:00 pm.
Gaudí House Museum
- October through March: 10:00 am to 6:00 pm.
- April through September: 9:30 am to 8:00 pm.
- 25 and 26 December, 1 and 6 January: 10:00 am to 2:00 pm.
- Last tickets sold fifteen minutes before closing time.
- To visit the Gaudí House Museum, you must purchase a ticket to enter Park Güell.
You can get tickets to the museum using the QR code at the entrance to the premises (House Museum).
- The opening times and days may occasionally be modified by the management
With advance tickets, you can enter the Basilica without waiting.
We don’t have any lockers for suitcases. The only ones available are for storing bags and rucksacks temporarily while visitors go up in the towers as, for safety reasons, no bags or rucksacks are allowed. They must be claimed as soon as visitors return from the tower.
BASILICA: All of the Basilica is accessible, except for the towers.
GAUDÍ HOUSE MUSEUM: Gaudí House Museum is not fully accessible. Nevertheless, visitors with reduced mobility can tour the ground floor and gardens, and will be given information on the first floor.
People with disabilities and/or reduced mobility must go to entrance C on Carrer de la Marina. People with disabilities must show official proof of the disability.
The Basilica provides wheelchairs for users. You may request one at entrance C on Carrer de la Marina, subject to availability. For more information, ring 935 132 060 or email firstname.lastname@example.org.
Guide dogs are allowed in with people with disabilities that require them.
Requirements to enter the Basilica
At the entrance, visitors will have their bags, rucksacks, luggage and personal items checked. The organisation reserves the right to refuse admission.
Dangerous items, narcotics and any food or drinks will not be allowed in.
Also, no hats are allowed inside the nave or the museum except for religious, health or belief-related reasons.
We recommend visitors don’t bring rucksacks to speed up the process.
As it is a Catholic church, visitors must dress appropriately, following these restrictions:
- No see-through clothing.
- Trousers and skirts must come down to at least mid-thigh.
- Visitors may not enter in swimwear.
- Visitors will not be allowed to enter wearing special clothing to celebrate any sort of festivities, nor with any decorations designed to distract or draw attention for artistic, religious, promotional or any other purposes.
Prevention and medical care
The Sagrada Família applies all healthcare protocols currently required.
All spaces and facilities are periodically cleaned and disinfected.
Hand sanitisers are provided at various points along the tour.
If you have a pacemaker, other type of implant or are pregnant, you can safely go through the metal detectors. However, we recommend you notify security staff beforehand.
If you don't feel well, speak with our staff. They will take you to the medical centre at the Sagrada Família, where you will be treated by qualified healthcare professionals.
The Sagrada Família is a cardioprotected space. There are AEDs at various points along the tour. The AEDs can also be used by visitors in case of a cardiac emergency. You do not need any training or certification. The device gives users step-by-step verbal instructions.
For personalised service, contact us using this form or call Visitor Services: 932 080 414.
If you have any problems with your tickets or downloading the app, contact email@example.com.