FAQs - Sagrada Família

See the tours available here.

Yes, you’ll find information on the advantages and discounts available in the section on each type of visit.

You can buy tickets through our official app or by clicking here.

Download it for iOS

Download it for Android

You can show your tickets on the official app or, if you prefer, print them or download them to your phone.

Remember, you’ll have to scan them at the entrance to get in.

Tickets are only valid for the time chosen. If you arrive late, you won’t be able to enter. Please be on time.

Conditions of purchase are available here

As a general rule, no ticket exchanges or returns are allowed.

You must request an exchange or refund at least 48 hours before the scheduled visit. Within 48 hours, you must provide official proof of why you can’t visit. Refunds or exchanges will only be given for unused tickets.

Tickets must be exchanged within 15 days of the originally scheduled visit to the Temple.

Requests for exchanges must be handled via email to customer@ext.sagradafamilia.org. Nevertheless, the request shall be subject to ticket availability.

See the full refund policy here.

Tickets can currently be purchased roughly two months before the visit.

You can buy tickets using the direct purchase QR codes around the Basilica. Availability will be based on occupancy at the time.

However, we recommend downloading the official app first to get all its benefits and advantages.

Download it for iOS

Download it for Android

If you have any problems purchasing tickets and/or downloading the app, contact the Booking Management Centre by phone on 931 980 705 or email at reserves@ext.sagradafamilia.org.

Opening hours

• November through February: Monday to Saturday from 9:00 am to 6:00 pm. Sundays from 10:30 am to 6:00 pm.
• March and October: Monday to Friday from 9:00 am to 7:00 pm. Saturdays from 9:00 am to 6:00 pm. Sundays from 10:30 am to 7:00 pm.
• April through September: Monday to Friday from 9:00 am to 8:00 pm. Saturdays from 9:00 am to 6:00 pm. Sundays from 10:30 am to 8:00 pm.

The opening times and days may occasionally be modified by the management due to special events taking place inside the Basilica.

Special opening hours

• On 25 and 26 December, 1 and 6 January, opening hours will be from 9:00 am to 2:00 pm.

Information of interest

Phone service hours:

• November through February: 9:00 am to 6:00 pm.
• March and October: 9:00 am to 7:00 pm.
• April through September: 9:00 am to 8:00 pm.

Tickets can only be purchased online.

With advance tickets, you can enter the Basilica without waiting.

We don’t have any lockers for suitcases. The only ones available are for storing bags and rucksacks temporarily while visitors go up in the towers as, for safety reasons, no bags or rucksacks are allowed. They must be claimed as soon as visitors return from the tower.

All of the Basilica is accessible, except for the towers.

People with disabilities and/or reduced mobility must go to entrance B on Carrer de la Marina. People with disabilities must show official proof of the disability.

The Basilica provides wheelchairs for users. You may request one at entrance B on Carrer de la Marina, subject to availability. For more information, ring 93 208 04 14 or email informacio@ext.sagradafamilia.org.

Guide dogs are allowed in with people with disabilities that require them.

At the entrance, visitors will have their bags, rucksacks, luggage and personal items checked. The organisation reserves the right to refuse admission.

Dangerous items, narcotics and any food or drinks will not be allowed in.

Also, no hats are allowed inside the nave or the museum except for religious, health or belief-related reasons.

We recommend visitors don’t bring rucksacks to speed up the process.

As it is a Catholic church, visitors must dress appropriately, following these restrictions:

• No see-through clothing.
• Trousers and skirts must come down to at least mid-thigh.
• Visitors may not enter in swimwear.
• Visitors will not be allowed to enter wearing special clothing to celebrate any sort of festivities, nor with any decorations designed to distract or draw attention for artistic, religious, promotional or any other purposes.
• Bare shoulders are not allowed in the Chapel of the Holy Sacrament.

The Sagrada Família applies all healthcare protocols currently required.

All spaces and facilities are periodically cleaned and disinfected.

Hand sanitisers are provided at various points along the tour.

If you have a pacemaker, other type of implant or are pregnant, you can safely go through the metal detectors. However, we recommend you notify security staff beforehand.

If you don't feel well, speak with our staff. They will take you to the medical centre at the Sagrada Família, where you will be treated by qualified healthcare professionals.

The Sagrada Família is a cardioprotected space. There are AEDs at various points along the tour. The AEDs can also be used by visitors in case of a cardiac emergency. You do not need any training or certification. The device gives users step-by-step verbal instructions.

For personalised service, contact us using this form or call Visitor Services: 932 080 414.

If you have any problems with your tickets or downloading the app, contact reserves@ext.sagradafamilia.org.