Rules and conditions of sale
Rules and conditions of sale
GENERAL CONDITIONS FOR ONLINE TICKET PURCHASES
CHANGES AND RETURNS POLICY
RULES OF THE BASILICA OF THE SAGRADA FAMÍLIA AND GAUDÍ HOUSE MUSEUM
GENERAL CONDITIONS FOR ONLINE TICKET PURCHASES
1.1. These general conditions for online ticket purchases (hereinafter the “General Conditions”) establish the terms and conditions governing the relationship between the JUNTA CONSTRUCTORA DEL TEMPLE EXPIATORI DE LA SAGRADA FAMÍLIA FOUNDATION (hereinafter the “JUNTA CONSTRUCTORA”), with business address at Carrer de Mallorca 401 (08013), Barcelona, and Tax ID Number (C.I.F.) G-58302928, duly registered with the Ministry of Justice Registry of Religious Entities in entry number 237-SE/F, and with contact email address firstname.lastname@example.org, and the user (hereinafter the “User”) who purchases tickets online (hereinafter the “Tickets”) to enter the Expiatory Temple of the Sagrada Família (hereinafter the “Temple”) and/or Gaudí House Museum that the JUNTA CONSTRUCTORA makes available through its website hosted at the URL www.sagradafamilia.org (hereinafter the “Website”).
1.2. Before purchasing Tickets from the Website, Users must expressly accept these General Conditions and the Rules of the Basilica of the Sagrada Família and Gaudí House Museum.
1.3. For legal purposes, the contract between the JUNTA CONSTRUCTORA and the User was formalised at the business address of the JUNTA CONSTRUCTORA. However, if the User is acting as a consumer, the contract shall be understood to have been formalised at the user’s residence.
1.5. These General Conditions shall be filed by the JUNTA CONSTRUCTORA and shall be accessible at all times on the Website, at the URL www.sagradafamilia.org, so that Users may review and check them at any time, and download or print them.
1.6. These General Conditions are available in Catalan, Spanish and English.
1.7. If any of these General Conditions were deemed null and void or inapplicable for legal or material reasons, the others shall not be affected and shall apply regardless, as long as the abovementioned void or inapplicable clause does not affect them.
2. Ticket sales service provided by the JUNTA CONSTRUCTORA
2.1. On the Website, JUNTA CONSTRUCTORA allows users to purchase Tickets in advance to visit the Temple and/or Gaudí House Museum, 24 hours a day, 7 days a week.
2.2. Information on Tickets available on the Website can be found in the Tickets section, which is highlighted on the header menu of the homepage or can be reached on the following link: https://sagradafamilia.org/tickets. https://sagradafamilia.org/tickets.
2.3. On the Website, Users may purchase Individual tickets, Guided group tickets or School tickets. Specifically, Users may purchase the following types of Tickets:
2.3.1. Individual tickets: Users who would like to purchase Tickets to visit the Temple and/or Gaudí House Museum on their own, without the supervision or guidance of a leader or guide. In this case, each User may purchase a maximum of nine (9) Individual tickets at a time. If Users would like to purchase more than nine (9), they must purchase the Tickets as a group. Users may not make successive purchases of Individual tickets to obtain a total of more than nine (9) Tickets.
2.3.2. Tickets for groups: Users who would like to purchase Tickets to visit the Temple as a group of at least ten (10) and no more than thirty (30) individuals accompanied by a Government of Catalonia official guide provided by the JUNTA CONSTRUCTORA.
2.3.3. School or educational tickets: Users who would like to purchase Tickets for tours with a guide who specialises in educational visits to the Sagrada Família or for school tours with an official guide from the Sagrada Família. In both cases, groups must have at least ten (10) people but no more than thirty (30).
2.4. The Tickets available on the Website are to visit the Temple and/or Gaudí House Museum in the modes and/or with the additional services indicated below. The availability and features of these modes may vary depending on whether the User purchases Individual tickets, Group tickets or School tickets, according to the information available to Users on the Website at any given time:
2.4.1. Individual tickets
126.96.36.199 Sagrada Família. Entry to the Temple and official downloadable audioguide app. The audioguide is not available for children under eleven (11) years old.
188.8.131.52 Sagrada Família with guided tour. Includes entry to the Temple with official downloadable audioguide app and a guided tour. The audioguide is not available for children under eleven (11) years old.
184.108.40.206 Sagrada Família with towers. Includes entry to the Temple with official downloadable audioguide app and a visit to one of the two towers. The audioguide is not available for children under eleven (11) years old.
220.127.116.11 Sagrada Família with guided tour and towers. Includes entry to the Temple with official downloadable audioguide app, guided tour and a visit to one of the two towers.
18.104.22.168 Sagrada Família and Gaudí House Museum. Includes entry to the Temple with official downloadable audioguide app. Includes entry to Gaudí House Museum, located in Park Güell, which may be used in the two days before or after the visit to the Temple. Can only be purchased at Gaudí House Museum. Does not include entry to Park Güell.
22.214.171.124. Gaudí House Museum. Entry to Gaudí House Museum, located in Park Güell. Does not include entry to Park Güell. Can only be purchased at Gaudí House Museum.
2.4.2 Tickets for groups
126.96.36.199 Sagrada Família groups with guided tour. Entry to the Temple with a Sagrada Família official tour guide. Groups must have between ten (10) and thirty (30) people.
2.4.3 School visits
188.8.131.52 Educational tour. Part of the Foundation’s Educational Project. Includes entry to the Temple and visit led by a guide who specialises in educational tours. Groups may not have more than thirty (30) students and three (3) professors.
184.108.40.206 Guided school tour. Visit to the Temple for schools. Includes an official Sagrada Família guide. Groups may not have more than thirty (30) people.
2.5. Each Ticket allows the holder to enter the Temple and/or Gaudí House Museum only in the category, mode or with the services applicable according to these Conditions.
3. Online Ticket purchase process
3.1. To purchase Tickets online, Users must follow these steps:
(i) First, Users must have a computer, smartphone or any other electronic device with an Internet connection, and use said device to go to the Website (in the Tickets section, on the following link: www.sagradafamilia.org/tickets).
(ii) Once the User is in the Tickets section of the Website, they must indicate which type of ticket they would like to purchase, Individual tickets, Group tickets or School tickets, according to the category descriptions in Condition 2.3 above.
(iii) Then, the User must select the mode of Tickets to purchase, as per the modes and services listed in Condition 2.4 above.
(iv) After selecting the category, mode and services for the Tickets to be purchased, the User must select the specific date and time to visit the Temple and/or Gaudí House Museum, and the number of Tickets to purchase. The Website will note the number of Tickets available when there are not many left, the time slot and number of Users selected. Ticket availability for specific times and days depends on availability of access to the Temple and/or Gaudí House Museum as indicated by the JUNTA CONSTRUCTORA at any given time on the Website. The User shall have the right to visit the Temple and/or Gaudí House Museum on the date and time indicated on the Ticket after properly completing the purchase process.
(v) The User must also note the type of visitor who will be using the Tickets, indicating whether they are general public, students, seniors, under eleven (11), under thirty (30), disabled or companions, who are eligible for discounts on Ticket prices, as per the policy established by the JUNTA CONSTRUCTORA at any given time. If purchasing Tickets for groups with a guide or for schools, Users must note the type of visitors using the categories above. Users undertake to provide accurate, truthful information at all times. The JUNTA CONSTRUCTORA may deny visitors access to the Temple if they do not meet the requirements established for the type of ticket they are in possession of.
(vi) Based on the number and type of Tickets selected by the User, the Website will indicate the final price (including VAT and any other applicable taxes). Ticket prices are available in the Tickets section of the Website, which is highlighted on the header menu of the Website or can be reached on the following link: https://sagradafamilia.org/tickets. The only valid Ticket prices shall be those on the Website at the time of purchase.
(vii) If purchasing Tickets with a guided tour, Users must indicate the language they want to do the tour in. Likewise, if the Tickets purchased include a visit to one of the towers, Users must choose which of the two towers they would like to visit.
(viii) Once Users have selected all the options listed above, they must provide the following details: name and surname, phone number, email address and country of residence.
(ix) Then, Users will be asked to choose a payment method for their purchase. Tickets available through the Website may be purchased using any of the following payment methods: Visa, Mastercard, Maestro, JCB or American Express.
3.3. Finally, after selecting the payment method and clicking on the Buy button, Users will be redirected to the platform of the corresponding financial entity and must follow the payment instructions provided there.
3.4. The contract between the User and the JUNTA CONSTRUCTORA regarding the purchase of Tickets shall be perfected when the User successfully completes the Ticket payment process. If, for any reason beyond the control of the JUNTA CONSTRUCTORA (including but not limited to technical issues on the User’s side or with the payment platform), the Ticket payment process is not completed successfully, the Ticket purchase will not be considered finalised and, therefore, the JUNTA CONSTRUCTORA will not have any contractual obligation to the User.
3.5. Before completing the Ticket purchase process, the User shall be responsible for ensuring the data provided is accurate and complete. Once the Ticket purchase process is complete, the characteristics, modes and conditions (such as the date and time of the visit) may not be changed except in cases expressly noted in these conditions.
3.6. The User hereby declares and ensures the JUNTA CONSTRUCTORA that they have the legal authority to enter into this binding contract to purchase Tickets through the Website, that they will accurately provide all details requested during the process and that the details provided shall be truthful, up-to-date and not belong to any third party. In any purchases made by minors, the JUNTA CONSTRUCTORA shall not be responsible for the validity of the consent granted to enter into this binding agreement nor the need for their legal representatives to give permission for said action. Furthermore, the JUNTA CONSTRUCTORA shall not be liable for verifying the accuracy or truthfulness of the details provided by Users. Therefore, the JUNTA CONSTRUCTORA shall not be liable for individuals who are found in breach of their obligation to provide their own, truthful, accurate and legal information, as said individuals shall be solely responsible for any consequences that may arise from false or inaccurate details provided, as well as any damages said actions may cause to the JUNTA CONSTRUCTORA or third parties.
3.7. Once they have completed the purchase process, Users will receive an email, sent to the email address provided, confirming the purchase of the Tickets, with a booking number and the Tickets purchased. Upon receiving this email, Users may:
3.7.1 Print the Tickets on paper, making sure that the individual ID codes on each Ticket are perfectly legible.
3.7.2 Download the Tickets to their mobile device in PDF format.
3.7.3 Download the Tickets to their Passbook or Wallet.
3.7.4 Download the official app with the audioguide, tickets and other services.
3.8. Tickets in any of these four formats will have the same validity, both at the Temple and at Gaudí House Museum. Each Ticket has a unique ID code that can only be used once.
3.9. The JUNTA CONSTRUCTORA shall not accept any Tickets purchased through resale agents.
4. Non-transferable use and prohibition on reselling Tickets
4.1. Under no circumstances may Tickets be purchased through the Website for purposes other than those expressly established in these conditions.
4.2. In this regard, and to avoid the resale of Tickets under conditions that are detrimental to visitors to the Temple and/or Gaudí House Museum, Users may not resell the Tickets at any price nor undertake any reciprocal legal action to transfer use or ownership of the Tickets to a third party. Nor may guides purchase Individual tickets for the purpose of reselling them to third parties. Only official distributors and collaborators expressly authorised by the JUNTA CONSTRUCTORA may make Tickets acquired previously available to third parties, always in the strictest compliance, under all circumstances, with the conditions agreed upon with the JUNTA CONSTRUCTORA in advance.
4.3. In the case of any resale or reciprocal transfer of the use or ownership of a Ticket to a third party, the JUNTA CONSTRUCTORA shall have the right to: (i) cancel the Ticket without reimbursing the User in any way; (ii) block access to the Temple and/or Gaudí House Museum to the third party holding or owning any Ticket that has been resold or reciprocally transferred; (iii) sue the User for any damages arising from the resale of the Ticket or the reciprocal transfer of its use or ownership. The JUNTA CONSTRUCTORA shall pursue any behaviours that infringe on the content of this clause to the fullest extent of the law, both in and out of court.
4.4. Purchasing a Ticket does not give the User the right to use it for any advertising, promotional or marketing purposes (including but not limited to contests, promotions, gifts or draws) without the express prior consent of the JUNTA CONSTRUCTORA.
4.5. Furthermore, it is expressly prohibited to install the information and contents of the Website on any terminal or sever connected directly or indirectly to the Internet or a local network that gives third parties access to said contents by any means other than the Website. The JUNTA CONSTRUCTORA reserves the right to block from the Website any Users that have used (or are suspected of using) the Website improperly or fraudulently.
4.6. The JUNTA CONSTRUCTORA shall only be responsible for Tickets purchased through the Website.
5. Changes and returns policy
5.1. As a general rule, once the Tickets have been acquired by the User, the JUNTA CONSTRUCTORA shall not allow any changes or returns. Furthermore, Users that are consumers may not exercise their right to withdraw from the purchase contract established in Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users, as the Tickets pertain to a recreational service to take place at a specific date and time.
5.2. As an exception to the general rule above, Users may only request to exchange or return Tickets that have not been used, at their behest and in accordance with the provisions of the following conditions, when the User is not able to visit the Temple and/or Gaudí House Museum (or not able to do so in the conditions and with additional services acquired with the Ticket) due to some sort of incident: (i) regarding access to the premises; (ii) that impedes the User or any other User in the same condition from accessing the premises (for example, if there is an event at the Temple that was not foreseen sufficiently in advance and the Temple must be closed to visitors); (iii) that is not attributable to the User or third parties not associated with the JUNTA CONSTRUCTORA (for example, weather incidents); and (iv) when they provide official proof of the reason they are not able to visit. If Users cannot make use of the additional services purchased for reasons attributable to the JUNTA CONSTRUCTORA, they shall be reimbursed for these services, however Users may not claim reimbursement for services used or for entry to the Temple and/or Gaudí House Museum.
5.3. If the circumstances in condition 5.2 above were to occur, Users may request the Tickets be exchanged, requesting the date and time for the new Tickets, which shall have the same characteristics, mode and services and the original ones. Tickets must be exchanged within fifteen (15) days of the originally scheduled visit to the Temple and/or Gaudí House Museum, as indicated on the original Ticket. Requests for exchanges must be sent to email@example.com. Nevertheless, the request shall be subject to Ticket availability and the authorisation in each specific case of the new date and time chosen by the User. Users will not be charged for exchanging Tickets. Users may also exchange Tickets at the ticket offices at the Temple and/or Gaudí House Museum, as long as capacity allows the visitor to enter the Temple on that same day. The JUNTA CONSTRUCTORA shall only allow changes to Tickets purchased through the Website that have not expired.
5.4. If the circumstances in condition 5.2 above were to occur, Users may alternatively choose to return and be refunded for their Tickets. The refund process for Tickets is as follows: To request the return and refund of Tickets purchased through the Website, Users must submit the Tickets in digital or paper format, along with the booking code, within fifteen (15) days of the date on the original Ticket. Requests for refunds must be sent to firstname.lastname@example.org. If services are unavailable and/or the Temple and/or Gaudí House Museum is closed by decision of the organiser, refunds will be made automatically via the original payment method and ticket holders will not have to submit their tickets. Ticket refunds will only be made to the User who bought the tickets. If the reason for returning the Tickets is that it was not possible to enter one of the premises or use any of the additional services purchased, only the proportional amount corresponding to the premises or services affected shall be refunded, according to prices on the Website at any given time. Tickets will be refunded through the original payment method. The deadline for processing refunds will be thirty (30) days from the date the request was made. If the purchase was made with a credit or debit card, the refund period will depend on each User’s bank. The User will only be refunded the amount they paid for the Tickets. Under no circumstances shall the User be refunded for any other costs or expenditures, including but not limited to transport and accommodations.
5.5. The JUNTA CONSTRUCTORA shall not manage and/or authorise exchanges or returns of Tickets purchased through unofficial intermediaries or distributors, and said issues must be taken up with these third parties in accordance with their conditions.
6. Industrial and intellectual property rights
6.1. The intellectual and industrial property rights to the Website, Temple and Gaudí House Museum, and all of their elements and contents, are held exclusively by the JUNTA CONSTRUCTORA or third parties that have legitimately transferred or licensed said rights to the JUNTA CONSTRUCTORA. As a result, it is absolutely prohibited for Users to use, reproduce, broadcast, transform, disseminate, share, publish, process, distribute, publicly communicate or exploit the Website, Temple, Gaudí House Museum and their elements and contents in any way other than those strictly necessary to make use of the services offered through the Website or those legally allowable.
6.2. Users hereby recognise and accept that use of the Website or purchase of Tickets does not entail any sort of transfer of intellectual or industrial property rights, such as rights of authorship, brands, designs or other rights to the Website, Temple, Gaudí House Museum or any of their elements or contents.
6.3. Users shall be solely responsible to the JUNTA CONSTRUCTORA and third parties for any infringement on the intellectual, industrial or similar property rights to the Website, Temple, Gaudí House Museum or any of their elements or contents.
7. Unauthorised use of the Website
7.1. Users undertake to not misuse the Website, and to not use it, or distribute information through it, for the following purposes: To carry out activities that infringe on any law currently in force, these General Conditions, morality, good practices and public order, for purposes that are illegal, unauthorised or infringe on the rights and interests of the JUNTA CONSTRUCTORA or third parties. To use the Website or part of it on other private or commercial websites, or for commercial purposes; or to link or create URLs to the Website or its contents. To alter, copy, modify, reverse-engineer, licence, imitate or sell the Website or its contents. To pass on any sort of virus or malware that could damage, limit use of or harm the Website or any network connected thereto or interfere with other Users’ use and enjoyment of the Website. To disseminate, extract, reuse, forward or use in any way, in full or part, by any means or on any media, any of the data or contents of the Website that belong to the JUNTA CONSTRUCTORA without its express written consent.
7.2. Furthermore, Users undertake to not use the name, image or any sort of distinctive symbol of the JUNTA CONSTRUCTORA (such as brands, trade names, logos, etc.) for any purpose.
7.3. The JUNTA CONSTRUCTORA reserves the right to block from the Website any Users that infringe on these General Conditions, the rights of third parties, applicable law and, specifically the provisions of this clause. The JUNTA CONSTRUCTORA reserves any and all additional rights it may have with regard to Users, such as any sort of legal action.
8. Exclusion of guarantees
8.1. The JUNTA CONSTRUCTORA does not guarantee the authenticity nor assume any responsibility for Tickets not purchased through the Website.
8.2. The JUNTA CONSTRUCTORA shall do everything reasonably within its power to ensure the Website works properly, but cannot ensure that service will not be interrupted for routine maintenance and repairs of the Website, nor that there will not be any coverage issues or issues with the equipment or networks required to transfer the data, which are beyond its control. In any case, the JUNTA CONSTRUCTORA shall take the measures it deems appropriate to limit any such interruptions.
8.3. The JUNTA CONSTRUCTORA cannot ensure that the information on the Website is completely accurate, correct and up-to-date at all times, but shall do everything reasonably within its power to do so.
9.1. The JUNTA CONSTRUCTORA shall not be liable for any damages of any sort that may arise from the lack of availability or continuity of the Website for reasons beyond the control of the JUNTA CONSTRUCTORA, nor for the services provided through the Website.
9.2. Users make use of the Website at their own risk. By accessing the Website, Users undertake to use it in accordance with current Law and these General Conditions, morality, generally accepted good practices and public order, being answerable to the JUNTA CONSTRUCTORA and/or any third party for any damages or harm caused as a result of failure to comply with these obligations. As such, the JUNTA CONSTRUCTORA shall not be liable for any use Users make of the contents of the Website that may be in violation of any sort of regulations, whether national or international.
9.3. Users shall be fully responsible for all data or contents transferred or disclosed to the JUNTA CONSTRUCTORA through the Website.
9.4. The JUNTA CONSTRUCTORA shall not be held responsible for any security errors that may arise nor any damages that may occur to the Users’ devices (hardware or software) and/or any files or documents stored thereon, as a result of viruses present on the Users’ devices used to connect to the services and contents of the Website, Internet malfunction, telephone breakdowns, interferences, omissions or disconnections in the operational functioning of the Website caused by forces beyond the control of the JUNTA CONSTRUCTORA.
9.5. The JUNTA CONSTRUCTORA shall not be responsible for any expenditures arising from the communication and sending of data or the Internet connection that Users incur.
9.6. Any link from the Website to another site does not constitute approval or acceptance of the contents of the linked site by the JUNTA CONSTRUCTORA. The JUNTA CONSTRUCTORA does not have control over the contents of any of the sites linked from the Website and shall not be held liable for any issues that may arise from Users making use of third-party functions, technology, services or sites. Notwithstanding the above, in compliance with current law, if the JUNTA CONSTRUCTORA becomes aware of any illegal contents, the link shall be removed and the pertinent authorities notified.
9.7. The JUNTA CONSTRUCTORA shall not be liable in any way for Tickets not purchased through the Website.
9.8. The JUNTA CONSTRUCTORA shall not be liable for any Tickets that are lost or stolen. Users must safeguard their Tickets until the day of the visit, taking all responsibility for any duplicates, photocopies or falsifications of their Tickets used and losing all rights said Tickets grant to enter the premises. Only the first Ticket whose code is validated shall be valid. Any Tickets with the same code presented afterwards, regardless of who has it, shall be null and void.
9.9. During the visit to the Temple and/or Gaudí House Museum, visitors must diligently follow all rules, instructions and safety indications given by the JUNTA CONSTRUCTORA and/or any others that apply in the course of due diligence and taking suitable precautions. In this regard, the JUNTA CONSTRUCTORA shall under no circumstances be responsible for any damages, harm, expense or cost visitors or third parties incur as a result of failure to comply with these rules, indications or instructions, or, in general, any negligent omission or action by visitors or third parties beyond the control of the JUNTA CONSTRUCTORA.
9.10. The JUNTA CONSTRUCTORA shall under no circumstances be responsible for the loss or theft of visitors’ personal items during their visit to the Temple and/or Gaudí House Museum caused by any negligent omission or actions by third parties beyond the control of the JUNTA CONSTRUCTORA.
9.11. Visitors shall be solely responsible and answerable to the JUNTA CONSTRUCTORA and third parties for any damages, imperfections or harm they cause to the Temple, Gaudí House Museum or any of their elements and/or third parties during their visit, with no limitation of any sort.
9.12. Any behaviour or action carried out by a minor under sixteen (16) years old while on the premises shall be the sole responsibility of the adults accompanying that minor. For school visits, the teachers will be solely responsible for the behaviour and actions of the minors in their care.
10. Policy of modifications to the General Conditions
10.1. The JUNTA CONSTRUCTORA reserves the right to modify or update these General Conditions at any time. Users will find the latest version of the General Conditions on the Website at all times.
10.2. The JUNTA CONSTRUCTORA reserves the right to extend, reduce or modify the services provided through the Website at any time.
11.1. The online Ticket purchase service entails the collection and later processing of information, including data of a personal nature. The data controller for the personal details provided by the User (the “Personal Data”) is the JUNTA CONSTRUCTORA, and its contact details are listed at the beginning of these General Conditions.
11.2. The User’s Personal Data will be processed for the purpose of managing the online Ticket purchase process.
11.3. If the User has to provide personal data on a third party to the JUNTA CONSTRUCTORA, for example to calculate prices based on visitors’ ages, the User undertakes to obtain consent from said third parties (or their guardians or legal representatives) before disclosing the data to the JUNTA CONSTRUCTORA.
11.4. Furthermore, with consent from the User that has not been revoked, the JUNTA CONSTRUCTORA may process Personal Data for the following purposes: (i) to send commercial communications to the User, including by electronic means; (ii) to respond to any queries the User may contact the JUNTA CONSTRUCTORA with; (iii) to send satisfaction questionnaires regarding the visit; and (iv) to process information the JUNTA CONSTRUCTORA has obtained through cookies, as described in more detail in the Cookies Policy, which can be found on the following link: https://sagradafamilia.org/cookies.
11.5. Regarding commercial communications sent by electronic means, these may be personalised, based on browser language, type of ticket purchased and how far in advance the purchase was made.
11.6. Likewise, the Personal Data will be processed when the JUNTA CONSTRUCTORA must comply with an applicable legal obligation, such as those arising from fiscal regulations and those to help prevent money laundering. In these cases, the Personal Data shall be processed within the period established in the related regulations, and shall be deleted after said period has expired.
11.7. The legal grounds for processing is the perfection of a contract between the User and the JUNTA CONSTRUCTORA in the terms laid out in these General Conditions, as the processing of Personal Data is strictly necessary to take advantage of the online Ticket sales service.
11.8. Regarding the additional purposes of sending commercial communications, satisfaction questionnaires and responding to queries from Users who contact the JUNTA CONSTRUCTORA, the legal grounds is consent from the User, which they may revoke at any time without it affecting the services provided. Specifically, Users may revoke consent at any time by contacting email@example.com. This shall not, however, impede us from sending emails or other communications associated with the online ticket purchase service, as these are necessary to comply with the contractual relationship we have with the User.
11.9. The Personal Data will be kept for the duration of the contractual relationship between the JUNTA CONSTRUCTORA and the User. After the contractual relationship has concluded, the Personal Data will be kept for the minimum time necessary to meet any responsibilities that may arise from said relationship.
11.10. With regard to the Personal Data needed to respond to queries made by the User, and to send electronic commercial communications, it shall be kept as long as the User does not revoke the consent granted and, if consent is revoked, for the period necessary to comply with any obligations that may have arisen. In any case, when the Personal Data is no longer needed for the purpose for which it was collected, and until the information is permanently deleted, it shall be kept blocked.
11.11. Only the third parties that the JUNTA CONSTRUCTORA has commissioned to provide services shall have access to the Personal Data. Likewise, when the JUNTA CONSTRUCTORA must comply with an applicable legal obligation, it may provide the Personal Data to the corresponding courts and administrative authorities.
11.12. The JUNTA CONSTRUCTORA manages payments through financial entities and payment gateways, so data shall be disclosed to these entities to complete the payment process for the services purchased. The data may be transferred to data processors, some outside of the EU. Data processors outside the EU are all “EU-US Privacy Shield” signatories: ClickDimensions LLC: https://www.privacyshield.gov/participant?id=a2zt0000000TNmmAAG&status=Active.
11.13. Users may exercise, as per the terms of current law, their rights to access, rectification or erasure of their data, as well as requesting limitation of processing of their Personal Data, opposing to said processing, revoking consent granted, or requesting portability of their data by writing to firstname.lastname@example.org. Likewise, Users may lodge a claim with the Spanish Data Protection Agency.
12. Applicable law and jurisdiction
12.1. These General Conditions are governed by Spanish common law, as permitted under special Spanish regulations applicable to Users that are consumers.
12.2. Any issues that may arise from this contractual relationship shall be taken up with the courts of the city of Barcelona (Spain), as permitted under special Spanish regulations applicable to Users that are consumers.
12.3. Furthermore, Users acting as consumers may also submit any disputes associated with these General Conditions to an online alternative dispute resolution process (“ADR”). A list of ADR platforms available through the European Commission can be found here:
12.4. However, the JUNTA CONSTRUCTORA does not guarantee, nor is it obliged to, its participation in any online dispute resolution process.
RULES OF THE BASILICA OF THE SAGRADA FAMÍLIA AND GAUDÍ HOUSE MUSEUM
13. Entry and visit
13.1. The rights to enter and remain on the premises of the Temple and/or Gaudí House Museum are subject to being in possession of a Ticket duly acquired according to the General Conditions and duly presented on the date and at the time of the scheduled visit to JUNTA CONSTRUCTORA staff.
13.2. Users who have purchased Tickets online must be at the entrance provided for this purpose at the time indicated during the purchase process. Once the Ticket has been validated by JUNTA CONSTRUCTORA staff and the legitimate Ticket holder has entered the premises, the visitor may not enter again if they leave the premises. Visitors must keep their Ticket for the duration of their visit.
13.3. JUNTA CONSTRUCTORA staff may require visitors who have purchased specially priced Tickets for a variety of circumstances (age, status as a student, senior, member of the International Council of Museums [ICOM], PressCard Barcelona holders, religious figures, individuals who are unemployed or have disabilities, members of single-parent or large families, or users entitled to a discount given to entities the JUNTA CONSTRUCTORA has signed agreements with) to provide proof of said circumstances.
13.4. JUNTA CONSTRUCTORA staff may deny access to the Temple and/or Gaudí House Museum if the Tickets are damaged, ripped, or show signs of forgery or reselling. If a forged or resold Ticket is detected, the JUNTA CONSTRUCTORA reserves the right to take legal action against the person who attempted to use it or the entity responsible for the forgery or resale.
13.5. The JUNTA CONSTRUCTORA reserves the right to search visitors and their belongings for safety reasons, as per current regulations. Visitors shall have their bags, rucksacks, luggage and personal items checked. Under no circumstances may dangerous or prohibited items be allowed into the Temple and/or Gaudí House Museum. If any dangerous items are found, they may be confiscated and returned when the visitor leaves the premises or handed over to security or law enforcement, depending on the circumstances, or the visitor may be denied access to the Temple and/or Gaudí House Museum. Dangerous or prohibited items include: (i) any sort of weapon, such as sharp objects, knives or similar items that could be used as such; (ii) narcotics; and (iii) banners, symbols, emblems or slogans that incite violence or are not in line with the values and principles of the Temple, Gaudí House Museum and/or the JUNTA CONSTRUCTORA.
13.6. The JUNTA CONSTRUCTORA reserves the right to deny admission as per the provisions of Decree 112/2010, approving the regulation of public entertainment and recreational activities. Furthermore, the JUNTA CONSTRUCTORA may not allow any visitor to enter or stay at the Temple and/or Gaudí House Museum if they: (i) show symptoms of being under the influence of alcohol, narcotics, psychoactive drugs, stimulants or similar; (ii) act in a way that directly or indirectly endangers or could endanger others, JUNTA CONSTRUCTORA staff and/or the Temple and/or Gaudí House Museum facilities; or (iii) do not comply with any of the rules established in these General Conditions and Rules.
13.7. No animals are allowed at the Temple and/or Gaudí House Museum, except guide dogs.
13.8. Visitors under sixteen must be accompanied by an adult to enter the Temple and/or Gaudí House Museum.
13.9. All visitors will be asked to leave the Temple and Gaudí House Museum fifteen minutes before closing.
14.1 The JUNTA CONSTRUCTORA reserves the right to modify tour itineraries or limit the spaces that can be visited at the Temple and/or Gaudí House Museum due to safety concerns, restoration works, maintenance, adverse weather or special events. These changes shall not affect Ticket prices nor entitle Users to any sort of claim.
14.2 In compliance with current law, the JUNTA CONSTRUCTORA controls the capacity of the Temple, Gaudí House Museum and their spaces based on criteria of safety and preservation of the monuments.
14.3 In order to ensure the safety of the facilities and individuals, the Temple and Gaudí House Museum are equipped with video surveillance inside and along the perimeter of the premises. In accordance with current law, there are signs notifying visitors that their image is being saved in a video-surveillance file owned by the JUNTA CONSTRUCTORA.
15 Behaviour on the premises
15.1 The JUNTA CONSTRUCTORA, in strict compliance with and respect for the CODE OF ETHICS AND CONDUCT OF THE JUNTA CONSTRUCTORA DEL TEMPLE EXPIATORI DE LA SAGRADA FAMÍLIA Foundation, respects, protects and fosters the principles, behaviours, commitments and values established therein. Furthermore, the JUNTA CONSTRUCTORA works to ensure compliance with said Code of Ethics and Conduct by any third parties, whether individuals or legal entities, that provide services or supply goods to the JUNTA CONSTRUCTORA, as well as any other people, whether individuals or legal entities, that have relations in the ordinary operations of the JUNTA CONSTRUCTORA. In this regard, the DISTRIBUTOR hereby declares that by accepting these General Conditions it is also undertaking a legal and ethical commitment and, specifically, undertakes to:
(i) Respect, protect and foster the Human Rights and public freedoms laid out in the Universal Declaration of Human Rights, guaranteeing freedom of expression and proper treatment, not using offensive or insulting language of any sort, and abstaining from any behaviour that directly or indirectly promotes discrimination or abuse.
(ii) Respect, protect and foster the personal dignity, privacy and personal rights of everyone it interacts with for or due to the purchase of tickets, use of the module, or while at the Temple and/or Gaudí House Museum, being aware and accepting that no discrimination will be tolerated based on origin, nationality, religion, race, gender, age, sexual orientation or other reasons, nor any verbal or physical harassment for these or any other reasons.
15.2 Out of respect for other visitors and to maintain an environment that is appropriate for a church like the Temple, visitors must behave according to standards fitting of the Temple, avoiding any indecent behaviour, shouting or other noises that could disturb the Temple setting.
15.3 Visitors must behave politely throughout their time on the premises, refraining from forming crowds or running while at the Temple and/or Gaudí House Museum.
15.4 Any sort of protest, political or otherwise, is strictly prohibited anywhere on the premises of the Temple and/or Gaudí House Museum.
15.5 No smoking, eating or drinking is allowed inside the Temple and/or Gaudí House Museum at any time during the visit. Drinks are only allowed in the outdoor areas of the Temple if purchased from the vending machines on the Temple premises.
16. Dress code
16.1 For safety, no hats are allowed inside the Temple and/or Gaudí House Museum except for duly justified religious, health or belief-related reasons.
16.2 Visitors to the Temple and/or Gaudí House Museum must follow the following dress code:
16.2.1. Visitors may not enter barefoot.
16.2.2 No see-through clothing.
16.2.3 Shorts and skirts must come down to at least mid-thigh, except at the Gaudí House Museum.
16.2.4 Visitors may not enter in swimwear.
16.2.5 Visitors will not be allowed to enter wearing special clothing to celebrate any sort of festivities, nor with any decorations designed to distract or draw attention for artistic, religious, promotional or any other purposes.
17.1 Photo-, video- or sound-recording equipment is not allowed inside the Basilica. Except by media outlets with written authorisation in advance from the Press Department.
Visitors will not be allowed to enter the Basilica and/or Gaudí House Museum with professional photo-, video- or sound-recording equipment to carry out photo and/or video sessions wearing special clothing to celebrate any sort of festivities, nor with any decorations designed to distract or draw attention for artistic, religious, promotional or any other purposes.
No photos, video and/or sound recordings may be made or broadcast from the Basilica and/or Gaudí House Museum for commercial, advertising or dissemination purposes without written authorisation in advance from the Foundation.
If visitors are found in breach of this clause, and in addition to anything the JUNTA CONSTRUCTORA may do to remedy this breach, the Users, and when applicable the visitors, in question must take full responsibility for any unauthorised use or capture of images of the Temple and/or Gaudí House Museum.
18 Audioguide, audio description and sign-guides
18.1 The JUNTA CONSTRUCTORA provides visitors with a downloadable audioguide with content on the Basilica of the Sagrada Família in seventeen languages: Catalan (CA), Spanish (ES), English (EN), French (FR), German (DE), Italian (IT), Chinese (ZH), Japanese (JA), Portuguese (PT), Russian (RU), Hungarian (HU), Korean (KO), Swedish (SV), Finnish (FI), Polish (PL), Dutch (NL) and Ukrainian (UK), included with all types of tickets available. The audioguide recording lasts forty-five (45) minutes or twenty-five (25) minutes, depending on whether it is the standard or express version. Users should take this into account when planning their visit.
18.2 If unable to download the audioguide app for any reason, a standard audioguide will be provided at the Temple. Before leaving the Temple, it must be returned in the same conditions it was received. Users shall be responsible for any damage caused to the audioguide. Only the express audioguide is available the last hour before closing.
18.3 The audioguide service also includes an audio description in Catalan, Spanish and English, and a sign-guide in Catalan, Spanish and International Sign.
19.1 When visiting the Temple towers, an additional service that can be added when purchasing Tickets, visitors must take the lifts up to the top of the towers and walk down. To visit the towers, visitors must leave all luggage and accessories (such as backpacks or similar items) in the lockers.
19.2 The towers will remain closed for safety reasons when weather conditions require it. In these cases, Users shall be eligible for a partial refund of their Tickets, as per the terms established in condition 5.2. above (Users shall be reimbursed for the portion of the Ticket corresponding to the tower visit, but under no circumstances shall the portion corresponding to the Temple visit be refunded).
19.3 For safety reasons, no wheelchairs or prams are allowed, nor are people who are of advanced age, have reduced mobility, are pregnant or suffer from vertigo, claustrophobia, anaemia, dizziness, heart and/or respiratory problems, or similar issues. Children under six (6) cannot visit the towers and those between six (6) and sixteen (16) must be accompanied by an adult.
19.4 JUNTA CONSTRUCTORA staff may deny access to the towers to any visitor who does not meet these requirements. In these cases, visitors shall have the right to claim a refund for the amount corresponding to the tower visit, but not the Temple or additional services purchased.
20.1 Each group is allowed a maximum of three (3) free companions (official guides, tour leaders or translators), who must provide proper accreditation. Tickets for companions must be booked in advance. For school groups, one (1) teacher is allowed to enter free per fifteen (15) schoolchildren. Any other teachers accompanying the group must purchase a Teacher ticket.
20.2 All groups of more than ten people must use a transmitter system so the guide can provide explanations. Groups may not have more than thirty (30) people. According to JUNTA CONSTRUCTORA rules, all groups must be accompanied by an official guide accredited by the Government of Catalonia. The accredited leader of each group shall be responsible for returning the transmitter system, or the audioguides when applicable, to the JUNTA CONSTRUCTORA in the same conditions they were received and shall be responsible for any damages caused to the audioguides by any member of their group. For groups with Sagrada Família with guided tour Tickets, the Sagrada Família official guide shall be responsible for returning the transmitter system, or the audioguides, when applicable.