General conditions for online ticket purchases

1. Scope

 

1.1. These general conditions governing the purchase of tickets online (hereinafter the “General Conditions”) establish the terms and conditions governing the relationship between the FUNDACIÓ JUNTA CONSTRUCTORA DEL TEMPLE EXPIATORI DE LA SAGRADA FAMÍLIA (hereinafter the “JUNTA CONSTRUCTORA”), with business address at Carrer de Mallorca 401 (08013), Barcelona, and Tax ID Number (CIF) G-58302928, duly registered with the Ministry of Justice Registry of Religious Entities in entry number 237-SE/F, and with contact email address informacio@sagradafamilia.org, and the user (hereinafter the “User”) who purchases tickets online (hereinafter the “Tickets”) to enter the Expiatory Temple of the Sagrada Família (hereinafter the “Temple”) and/or Gaudí House Museum that the JUNTA CONSTRUCTORA makes available on its website hosted at the URL www.sagradafamilia.org (hereinafter the “Website”). 

 

1.2. Before purchasing Tickets from the Website, Users must expressly accept these General Conditions.

 

1.3. For legal purposes, the contract between the JUNTA CONSTRUCTORA and the User was formalised at the business address of the JUNTA CONSTRUCTORA. Nevertheless, if the User is acting as a consumer, the contract shall be understood to have been formalised at the User’s residence.

 

1.4. These General Condition shall be supplemented by any other legal text that may apply to any function, service or other element necessary for the online purchase of Tickets on the Website, as well as the Website Conditions of Use, Privacy Policy and Cookies Policy, which must all be accepted by Users as per the procedures established in those legal texts. 

 

1.5. These General Conditions shall be filed by the JUNTA CONSTRUCTORA and shall be accessible at all times on the Website, at the URL www.sagradafamilia.org, so that Users may review and check them at any time, or download and print them.

 

1.6. These General Conditions are available in Catalan, Spanish and English.

 

1.7. If any of these General Conditions were deemed null and void or inapplicable for legal or material reasons, the others shall not be affected and shall apply regardless, as long as the abovementioned voided clause does not affect them.

 

2. Ticket sales service provided by the JUNTA CONSTRUCTORA

 

2.1. On the Website, the JUNTA CONSTRUCTORA allows Users to purchase Tickets ahead of time to visit the Temple and/or Gaudí House Museum, 24 hours a day, 7 days a week.

 

2.2. Information on Tickets available on the Website can be found in the “Tickets” section, which is highlighted on the header menu of the homepage or can be reached on the following link: https://sagradafamilia.org/tickets.

 

2.3. On the Website, Users may purchase Individual Tickets, Guided Group Tickets or School Tickets. Specifically, Users may purchase the following types of Tickets:

 

  • Individual Tickets: Users who would like to purchase Tickets to visit the Temple and/or Gaudí House Museum on their own, without the supervision or guidance of a leader or guide. In this case, each User may purchase a maximum of nine (9) Individual Tickets at a time. If Users would like to purchase more than nine (9), they must purchase the Tickets as a group. Users may not make successive purchases of Individual Tickets to obtain a total of more than nine (9) Tickets. 

 

  • Group Tickets: Users who would like to purchase Tickets to visit the Temple and/or Gaudí House Museum as a group of at least ten (10) and no more than forty (40) individuals accompanied by an official guide of the JUNTA CONSTRUCTORA. Tickets purchased by Users who want to come to the Temple and/or Gaudí House Museum with an official guide accredited by the Government of Catalonia, even if there are fewer than ten (10) individuals in the group, shall be considered Group Tickets. In this case, bookings must be made by sending an email to reserves@sagradadamilia.org. Under no circumstances may Users purchase Tickets for groups of more than forty (40) people. Users interested in purchasing Group Tickets and coming with their own guide must send an email to reserves@ext.sagradafamilia.org.

 

  • School Tickets or Educational visits: Users who would like to purchase Tickets for tours with a guide who specialises in educational visits or for school tours without a guide, in which case the group must be accompanied by an accredited teacher from the same school or an official guide accredited by the Government of Catalonia. These types of Tickets cannot be booked on the Website. Users interested must send an email to reserves@ext.sagradafamilia.org.  In both cases, groups must have at least ten (10) people but no more than thirty-five (35) or thirty (30) depending on the educational level.

 

2.4. The Tickets available on the Website are to visit the Temple and/or Gaudí House Museum in the modes and/or with the additional services indicated below. The availability and features of these modes may vary depending on whether the User purchases Individual Tickets, Group Tickets or School Tickets, according to the information available to Users on the Website at all times:

 

INDIVIDUAL TICKETS:

 

  • Sagrada Família. Entrance to the Temple and audioguide. The audioguide is not available for children under eleven (11) years old.
  • Sagrada Família with towers. Entrance to the Temple, visit to one of the two towers, and audioguide. The audioguide is not available for children under eleven (11) years old. No reimbursements will be given for the price of the audioguide and general entrance to the Temple if the towers are closed.
  • Sagrada Família with guided tour: Includes entrance to the Temple and a guided tour for individual visitors. Does not include towers or audioguide.
  • Sagrada Família and Gaudí House Museum: Includes entrance to the Temple with audioguide. Does not include a tower visit. Includes entrance to Gaudí House Museum, located in Park Güell, which may be used in the two (2) days before or after the visit to the Temple. 
  • Sagrada Família basic ticket. Entrance to the Temple without any additional services. Only available certain times of day.
  • Gaudí House Museum. Entrance to Gaudí House Museum, located in Park Güell. Does not include entrance to the park or the Temple. 

 

GROUP TICKETS:

 

  • Sagrada Família groups with guided tour. Entrance to the Temple with a Sagrada Família official tour guide. Includes entrance to the museum; does not include a tower visit. Groups must have between ten (10) and no more than thirty-five (35) or thirty (30) depending on the educational level.

 

  • Sagrada Família groups. Entrance to the Temple for groups of ten (10) people or more. Includes entrance to the museum. Does not include a tower visit or official guide. All groups must be accompanied by an official guide accredited by the Government of Catalonia. This type of Ticket cannot be booked on the Website. Users interested must send an email to reserves@ext.sagradafamilia.org.
  • Sagrada Família groups with towers. Entrance to the Temple for groups of ten (10) people or more. Includes entrance to the museum and a visit to one of the towers. The towers may be closed for maintenance or due to bad weather. No reimbursements will be given for the price of the Ticket or guide if the towers are closed. All groups must be accompanied by an official guide accredited by the Government of Catalonia.

This type of Ticket cannot be booked on the Website. Users interested must send an email to reserves@ext.sagradafamilia.org.

 

TICKETS FOR SCHOOLS:

 

  • Educational experience. Part of the Foundation’s educational project. Includes entrance to the Temple and visit led by a guide who specialises in educational tours. Does not include a tower visit. Groups may not have more than thirty-five (35) people. This type of Ticket cannot be booked on the Website. Users interested must send an email to reserves@ext.sagradafamilia.org.

 

  • School tour. Visit for schools. Does not include a Sagrada Família guide. All groups must be accompanied by an accredited teacher from the same school or an official guide accredited by the Government of Catalonia. Groups may not have more than forty (40) people. Does not include a tower visit. This type of Ticket cannot be booked on the Website. Users interested must send an email to reserves@ext.sagradafamilia.org

 

  • School tour with towers. Visit for schools. Does not include a Sagrada Família guide. Includes going up in one of the two towers. No reimbursements will be given for the price of the Ticket if the towers are closed. All groups must be accompanied by an accredited teacher from the same school or an official guide accredited by the Government of Catalonia. Groups may not have more than forty (40) people. Includes a tower visit. No reimbursements will be given for the price of the Ticket if the towers are closed. This type of Ticket cannot be booked on the Website. Users interested must send an email to reserves@ext.sagradafamilia.org.

 

2.5. Each Ticket allows the holder to enter the Temple and/or Gaudí House Museum only in the category, mode or with the services applicable according to these conditions.

 

2.6. Acquiring any Ticket shall be construed as acceptance of the Temple rules: https://sagradafamilia.org/normativa-sagrada-familia.

 

3. Online Ticket purchase process

 

3.1. To purchase Tickets online, Users must follow these steps:

 

(i) First, Users must have a computer, smartphone or any other electronic device with an Internet connection, and use said device to go to the Website (in the “Tickets” section, on the following link: www.sagradafamilia.org/tickets).

 

(ii) Once the User is in the Ticket section of the Website, they must indicate which type of Ticket they would like to purchase, Individual Tickets, Group Tickets or School Tickets, according to the category description indicated in Condition 2.3 above.

 

(iii) Then, the User must select the mode of Tickets to purchase, as per the modes and services listed in clause 2.4 above.

 

(iv) After selecting the category, mode and services for the Tickets to be purchased, the User must select the specific date and time to visit the Temple and/or Gaudí House Museum, and the number of Tickets to be purchased. The Website will note the number of Tickets available when there are not many left, the time slot and number of visitors selected. Ticket availability for specific times and days depends on availability of access to the Temple and/or Gaudí House Museum as indicated by the JUNTA CONSTRUCTORA at any given time on the Website. The User shall have the right to visit the Temple and/or Gaudí House Museum on the date and time indicated on the Ticket after properly completing the purchase process.

 

(v) The User must also note the type of visitor who will be using the Tickets, indicating whether they are general public, students, seniors, under eighteen (18), under eleven (11), under thirty (30), disabled or companions, who are eligible for discounts on Ticket prices, as per the policy established by the JUNTA CONSTRUCTORA at any given time. If purchasing Sagrada Família groups with guided tour Tickets, Users must note if the group includes visitors under eighteen (18) years old. Users undertake to provide accurate, truthful information at all times. The JUNTA CONSTRUCTORA may deny visitors access to the Temple if they do not meet the requirements established for the type of Ticket they are in possession of.

 

(vi) Based on the number and type of Tickets selected by the User, the Website will indicate the final price (including VAT and any other applicable taxes). Ticket prices are available in the “Tickets” section of the Website, which is highlighted on the header menu of the Website or can be reached on the following link: https://sagradafamilia.org/tickets. The only valid Ticket prices shall be those on the Website at the time of purchase.

 

(vii) If the Tickets purchased include an audioguide (for the Temple, for the Temple and one of its towers, or for the Temple and Gaudí House Museum) or a guided tour, Users must choose the language for these services. Likewise, if the Tickets purchased include a visit to one of the towers, Users must choose which of the two towers they would like to visit.

 

(viii) Once Users have selected all the options listed above, they must provide the following details: name and surname, phone number, email address and country of residence (although only the name, email address and country of residence fields are compulsory).

 

(ix) Then, Users will be asked to choose a payment method for their purchase. Tickets available through the Website may be purchased using any of the following payment methods: Visa, Mastercard, Maestro, JCB or American Express.

 

3.2. Before continuing with the purchase, Users must expressly accept these General Conditions and the Privacy Policy.

 

3.3. Finally, after selecting the payment method and clicking on the “buy” button, Users will be redirected to the platform of the corresponding financial entity and should follow the payment instructions provided there.

 

3.4. The contract between Users and the JUNTA CONSTRUCTORA regarding Tickets purchased shall finalise when Users successfully complete the Ticket payment process. If, for any reason beyond the control of the JUNTA CONSTRUCTORA (including but not limited to technical issues on the User’s side or with the payment platform), the Ticket payment process is not successfully completed, the Ticket purchase shall not be considered finalised and, therefore, the JUNTA CONSTRUCTORA shall not have any contractual obligation to the User.

 

3.5. Before completing the Ticket purchase process, the User shall be responsible for ensuring the data provided is accurate and complete. Once the Ticket purchase process is complete, the characteristics, modes and conditions (including but not limited to the date and time of the visit) may not be changed except in cases expressly noted in these Conditions, nor shall the User have any right to request a refund for Tickets purchased.

 

3.6. Users declare and guarantee to the JUNTA CONSTRUCTORA that they have the legal authority to enter into this binding contract to purchase Tickets through the Website, that they will accurately provide all details requested during the process and that the details provided shall be truthful, up-to-date and not belong to any third party. In any purchases made by minors, the JUNTA CONSTRUCTORA shall not be responsible for the validity of the consent granted to enter into this binding agreement nor the need for their legal representatives to give permission for said action. Nor shall the JUNTA CONSTRUCTORA be held responsible for verifying the accuracy or truthfulness of the details provided by Users. Therefore, the JUNTA CONSTRUCTORA shall not be held liable for individuals who are found in breach of their obligation to provide their own, truthful, accurate and legal information, as said individuals shall be solely responsible for any consequences that may arise from false or inaccurate details provided, as well as any damages said actions may cause to the JUNTA CONSTRUCTORA or third parties.

 

3.7 Once they have completed the purchase process, Users will receive an email, sent to the address provided, confirming the purchase of the Tickets, with a booking number and the Tickets purchased. Upon receiving this email, Users may:

 

  • Print the Tickets on paper, making sure that the individual ID codes on each Ticket are perfectly legible.
  • Download the Tickets to their mobile device in PDF format.
  • Download the Tickets received to their Passbook or Wallet.

 

3.8. Tickets in any of these three formats will have the same validity as Tickets purchased at the ticket offices (both at the Temple and at Gaudí House Museum). Each Ticket has a unique ID code that can only be used once.

 

3.9. The JUNTA CONSTRUCTORA shall not accept any Tickets purchased through resell agents.

 

4. Non-transferable use and prohibition on re-selling Tickets

 

4.1. Under no circumstances may Tickets be purchased on the Website for purposes other than those expressly established in these Conditions.

 

4.2. In this regard, and to avoid the re-selling of Tickets under conditions that are detrimental to visitors to the Temple and/or Gaudí House Museum, Users may not re-sell the Tickets at any price nor undertake any reciprocal legal action to transfer use or ownership of the Tickets to a third party. Nor may guides purchase Individual Tickets for the purpose of re-selling them to third parties. Only official distributors expressly authorised by the JUNTA CONSTRUCTORA may make Tickets acquired previously available to third parties, always in the strictest compliance, under all circumstances, with the conditions agreed upon with the JUNTA CONSTRUCTORA beforehand.

 

4.3. Re-selling or reciprocal transfer of the use or ownership of the Tickets to third parties shall give the JUNTA CONSTRUCTORA the right to (i) cancel the Tickets without reimbursing the User in any way; (ii) block access to the Temple and/or Gaudí House Museum to the third party holding or owning any Ticket that has been re-sold or reciprocally transferred; and (iii) sue the User for any damages arising from the re-selling of the Ticket or the reciprocal transfer of its use or ownership. The JUNTA CONSTRUCTORA shall pursue any behaviours that infringe on this clause to the fullest extent of the law.

 

4.4. Nor does purchasing a Ticket give the User the right to use it for any advertising, promotional or marketing purposes (including but not limited to contests, promotions, gifts or draws) without the express prior consent of the JUNTA CONSTRUCTORA. 

 

4.5. Likewise, it is expressly prohibited to install the information and contents of the Website on any terminal or sever connected directly or indirectly to the Internet or a local network that gives third parties access to said contents by any means other than on the Website. The JUNTA CONSTRUCTORA reserves the right to block from using the Website any Users that have used (or are suspected of using) the Website improperly or fraudulently.

 

4.6. The JUNTA CONSTRUCTORA shall only be responsible for Tickets purchased on the Website. 

 

5. Changes and returns policy

 

5.1. As a general rule, once the Tickets have been acquired by the User, the JUNTA CONSTRUCTORA shall not allow any changes or returns. Furthermore, Users that are consumers may not exercise their right to withdraw from the purchase contract established in Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users, as the Tickets pertain to a recreational service to take place at a specific date and time.

 

5.2. As an exception to the general rule above, Users may only request to change or return Tickets that have not been used at their behest and in accordance with the provisions of the following conditions when the User is not able to visit the Temple and/or Gaudí House Museum (or not able to do so in the conditions and with additional services acquired with the Ticket) due to some sort of incident: (i) regarding access to the grounds; (ii) that impedes the User or any other User in the same condition from accessing the grounds (for example, if there is an event at the Temple that was not foreseen sufficiently in advance and the Temple must be closed to visitors); and (iii) that is not attributable to the User or third parties not associated with the JUNTA CONSTRUCTORA (for example, weather incidents). If Users cannot make use of the additional services purchased for reasons attributable to the JUNTA CONSTRUCTORA, they shall be reimbursed for these services, however Users may not claim reimbursement for services used or for entrance to the Temple and/or Gaudí House Museum.

 

5.3. Under no circumstances shall the JUNTA CONSTRUCTORA accept changes or returns for any reasons other than those established in the previous Condition nor for, specifically but not limited to, personal reasons, inability to attend the visit, errors in purchasing the Tickets, delays or cancellations in travel by plane or other modes of transport.

 

5.4. If the circumstances in Condition 5.2 above were to occur, Users may request the Ticket be exchanged, noting the day and time for the new Tickets, which shall have the same characteristics, mode and services and the original ones. The change must be made within fifteen (15) days of the originally scheduled visit to the Temple and/or Gaudí House Museum, as indicated on the original Ticket. To process a request for changing Tickets, Users must send an email to customer@ext.sagradafamilia.org. Nevertheless, the request shall be subject to Ticket availability and the authorisation of each specific case for the new date and time chosen by the User. Users will not be charged for the change. Users may also request changes at the ticket offices at the Temple and/or Gaudí House Museum, as long as capacity allows the visitor to enter the Temple on that same day. The JUNTA CONSTRUCTORA shall only allow changes to Tickets purchased on the Website that have not expired.

 

5.5 If the circumstances in Condition 5.2 above were to occur, Users may also choose to return and be refunded for their Tickets. The refund process for Tickets is as follows:

 

  • To request the return and refund for Tickets purchased on the Website, Users must present the Tickets in digital or paper format, along with the booking code, within fifteen (15) days of the date on the original Ticket.

 

  • Ticket refunds will only be made to the User who bought the Tickets.

 

  • If the reason for returning the Tickets is that it was not possible to access the grounds or use the additional services purchased, the amount refunded shall only correspond to the portion of the Ticket corresponding to the grounds or services affected, according to prices on the Website at any given time.

 

  • If the Temple or the Gaudí House Museum are closed by the organizer decision or the additional services cannot be used, it will not be necessary the presentation of the tickets. The refund corresponding to the additional service will be automatic through the same payment method you used to buy the tickets.
     
  • Tickets will be refunded through the original payment method. The deadline for processing refunds will be thirty (30) days from the date the request was made. If the purchase was made with a credit or debit card, the repayment period will depend on each User’s bank.

 

  • The refund shall only include the price of the Tickets paid by the User. Under no circumstances shall the User be refunded for any other costs or expenditures, including but not limited to transport and accommodations costs.

 

5.6. The JUNTA CONSTRUCTORA shall not manage and/or authorise changes or returns of Tickets purchased through unofficial intermediaries or distributors, and said issues must be taken up with these third parties in accordance with their conditions.

 

6. Entrance and visit

 

6.1. General entrance rules

 

6.1.1. The rights to enter and remain on the grounds of the Temple and/or Gaudí House Museum are subject to being in possession of a Ticket duly acquired according to these General Conditions and duly presented on the date and at the time of the scheduled visit to JUNTA CONSTRUCTORA staff.  

 

6.1.2. Users who have purchased Tickets online must be at the entrance provided for this purpose at the time indicated during the purchase process. Once the Ticket has been validated by JUNTA CONSTRUCTORA staff and the legitimate Ticket holder has entered the grounds, the visitor may not enter again if they leave the grounds. Visitors must keep their Ticket for the duration of their visit.

 

6.1.3. JUNTA CONSTRUCTORA staff may require visitors who have purchased specially priced Tickets for a variety of circumstances (age, status as a student, senior, member of the International Council of Museums [ICOM], PressCard Barcelona holders, religious figures, individuals who are unemployed or have disabilities) to provide proof of said circumstances.

 

6.1.4. JUNTA CONSTRUCTORA staff may deny access to the Temple and/or Gaudí House Museum if the Tickets are damaged, ripped, show signs of forgery or re-selling. If a forged or re-sold Ticket is detected, the JUNTA CONSTRUCTORA reserves the right to take legal action against the person who attempted to use it or the entity responsible for the forgery or re-selling.

 

6.1.5. The JUNTA CONSTRUCTORA reserves the right to search visitors that enter the grounds and their belonging for safety reasons, as per established rules and specifically the rules of the JUNTA CONSTRUCTORA, which are available on the following link: https://sagradafamilia.org/normativa-sagrada-familia. Visitors shall have their bags, rucksacks, luggage and personal items checked. Under no circumstances shall dangerous or prohibited items be allowed into the Temple and/or Gaudí House Museum. If any dangerous items are found, they shall be confiscated and returned when the visitor leaves the premises or handed over to security or law enforcement, depending on the circumstances, or the visitor may be denied access to the Temple and/or Gaudí House Museum. Dangerous or prohibited items are: (i) any sort of weapon, including sharp objects, knives or similar items that could be used as such; (ii) narcotics; (iii) banners, symbols, emblems or slogans that incite violence or are not in line with the values and principles of the Temple, Gaudí House Museum and/or the JUNTA CONSTRUCTORA. 

 

6.1.6. The JUNTA CONSTRUCTORA reserves the right to deny admission as per the provisions of Decree 112/2010, approving the regulation of public entertainment and recreational activities, Nevertheless, the JUNTA CONSTRUCTORA may deny access to or require the removal from the grounds of the Temple and/or Gaudí House Museum of any visitors who: (i) shows signs of being under the effect of alcohol, narcotics, psychoactive drugs, stimulants or similar; (ii) acts in a way that directly or indirectly endangers or could endanger other visitors, JUNTA CONSTRUCTORA staff and/or the Temple and/or Gaudí House Museum facilities; or (iii) does not comply with any of the rules established in these General Conditions.

 

6.2. Spaces

 

6.2.1. The JUNTA CONSTRUCTORA reserves the right to modify tour itineraries, limit the spaces that can be visited at the Temple and/or Gaudí House Museum due to safety concerns, restoration works, maintenance, adverse weather or special events. These changes shall not affect Ticket prices nor entitle Users to any sort of claim.

 

6.2.2. In compliance with current law, the JUNTA CONSTRUCTORA controls the capacity of the Temple, Gaudí House Museum and their spaces based on criteria of safety and preservation of the monuments.

 

6.3. Behaviour on the grounds

 

6.3.1. Out of respect for other visitors and to maintain an environment that is appropriate for a church like the Temple, visitors must behave according to standards fitting of the Temple, avoiding any indecent behaviour, shouting or other noises that could disturb the Temple setting. Visitors must behave politely throughout their time on the premises, refraining from forming crowds or running while on the grounds.

 

6.3.2. Any sort of protest, political or otherwise, is strictly prohibited anywhere on the grounds of the Temple and/or Gaudí House Museum.

 

6.3.2. No smoking, eating or drinking is allowed inside the Temple and/or Gaudí House Museum throughout the visit. Drinks are only allowed outside the Temple and/or Gaudí House Museum, but never inside the Temple, museum or Gaudí House Museum.

 

​​​​​​​6.4. Dress code

 

6.4.1. For safety, no hats are allowed inside the Temple and/or Gaudí House Museum except for religious, health or belief-related reasons.

 

6.4.2. Visitors to the Temple and/or Gaudí House Museum must follow the following dress code:

 

  • Visitors may not enter barefoot.
  • No see-through clothing.
  • Tops must cover the shoulders.
  • Trousers and skirts must come down to at least mid-thigh.
  • Visitors may not enter in swimwear.
  • Visitors will not be allowed to enter wearing special clothing to celebrate any sort of festivities, nor with any decorations designed to distract or draw attention for artistic, religious, promotional or any other purposes.

 

​​​​​​​6.5. Photographs

 

6.5.1. Except with express prior consent from the JUNTA CONSTRUCTORA, no professional photo or video equipment (including but not limited to tripods, lenses, etc.) is allowed into the Temple and/or Gaudí House Museum, nor may visitors take photos or record images for anything other than their strictly personal use and, specifically, may not do so for collective, for-profit, business or professional use. If visitors are found in breach of this clause, and in addition to anything the JUNTA CONSTRUCTORA may do to remedy this breach, the Users, and when applicable the visitor, in question must take full responsibility for any unauthorised use or capture of images of the Temple and/or Gaudí House Museum.

 

​​​​​​​6.6. Audioguides, audio-descriptions and sign-guides

 

6.6.1. The JUNTA CONSTRUCTORA offers visitors an audioguide in 16 languages (Catalan, Spanish, English, French, Italian, German, Portuguese, Chinese, Japanese, Russian, Hungarian, Swedish, Finnish, Dutch, Polish and Korean), which Users may add to their visit when purchasing Tickets. The audioguide recording lasts forty-five (45) minutes or twenty-five (25) minutes, depending on whether it is the standard or express version. Only the express audioguide is available the last hours before closing. Users should take this into account when planning their visit.

 

6.6.2. Users may also get the audioguide through a downloadable mobile app. The contents of the downloadable guide are the same as the express version of the physical audioguide. The audioguide can be added during the purchase process and the User will be given a download code to acquire the app.

 

6.6.3. Before leaving the Temple and/or Gaudí House Museum, visitors must return the audioguides to the JUNTA CONSTRUCTORA in the same conditions they were received. Users shall be responsible for any damages caused to the audioguide by any visitor that enters the Temple and/or Gaudí House Museum using a Ticket purchased by the User.

 

6.6.4. The audioguide service also includes an audio-description in Catalan, Spanish and English, and a sign-guide in Catalan, Spanish and International Sign.

 

​​​​​​​6.7. Towers

 

6.7.1. When visiting the Temple towers, an additional service that can be added when purchasing Tickets, visitors must take the lifts up to the top of the towers and walk down. To visit the towers, visitors must leave all luggage and accessories (such as backpacks or similar items) in the lockers.

 

6.7.2. The towers will remain closed for safety reasons when weather conditions require it. In these cases, Users shall be eligible for a partial refund for their Tickets, as per the terms established in Condition 5.5. above (Users shall be reimbursed for the portion of the Ticket corresponding to the tower visit, but under no circumstances shall the portion corresponding to the Temple visit or audioguides be refunded). 

 

6.7.3. For safety reasons, no wheelchairs or prams are allowed, nor are people who are of advanced age, have reduced mobility, are pregnant or suffer from vertigo, claustrophobia, anaemia, dizziness, heart and/or respiratory problems, or similar issues. Children under six (6) cannot visit the towers and those between six (6) and sixteen (16) must be accompanied by an adult.

 

6.7.4. JUNTA CONSTRUCTORA staff may deny access to the towers to any visitors who do not meet these requirements.  In these cases, visitors shall have the right to claim a refund of the amount corresponding to the tower visit, but not the Temple entrance or additional services purchased.

 

​​​​​​​6.8. Groups

 

6.8.1. On the day of the visit established for the Group Tickets, groups who have booked may purchase any additional Tickets they may need to cover all group members, up to a total of forty (40) Tickets per group, subject to capacity at that time.

 

6.8.2. Each group is allowed a maximum of three (3) free companions (official guides, tour leaders or translators), who must provide proper accreditation. Tickets for these companions may be booked ahead of time or requested at the ticket offices, subject to availability at the time. For school groups, one (1) teacher is allowed to enter free per fifteen (15) schoolchildren. Any other teachers accompanying the group must pay for a Teacher Ticket. For Group Tickets purchased in the Sagrada Família with guided tour mode, as described in section 2.4 of these Conditions, the companions or group leaders may enter the Temple for free, but the group must pay for the Sagrada Família official guide.

 

6.8.3. All groups must use a transmitter system so the guide can provide explanations.  Groups may not have more than forty (40) people and museum access is limited to groups of thirty (30) or fewer. According to JUNTA CONSTRUCTORA rules, all groups must be accompanied by an official guide accredited by the Government of Catalonia. The accredited leader of each group shall be responsible for returning the transmitter system and the audioguides, when applicable, to the JUNTA CONSTRUCTORA in the same conditions they were received and shall be responsible for any damages caused to the audioguides by any member of their group. For groups with Sagrada Família with guided tour Tickets, the Sagrada Família official guide shall be responsible for returning the transmitter system or the audioguides, when applicable.

 

6.8.4. School groups, however, may be led by an accredited teacher (with their own explanation or using audioguides). The teacher must provide written proof that they are the educator responsible for the group. The teacher or group leader shall be responsible for returning the transmitter system and all the audioguides in proper conditions.

 

7. Industrial and intellectual property rights

 

7.1. The intellectual and industrial property rights to the Website, Temple and Gaudí House Museum, and all of their elements and contents, are held exclusively by the JUNTA CONSTRUCTORA or third parties that have legitimately transferred or licensed said rights to the JUNTA CONSTRUCTORA. As a result, it is absolutely prohibited for Users to use, reproduce, broadcast, transform, disseminate, share, publish, process, distribute, publicly communicate or exploit the Website, Temple, Gaudí House Museum and their elements and contents in any way other than those strictly necessary to make use of the services offered through the Website or those legally allowable.

 

7.2. Users hereby recognise and accept that use of the Website or purchase of Tickets does not entail any sort of transfer of intellectual or industrial property rights, rights of authorship, brands, designs or other rights to the Website, Temple, Gaudí House Museum or any of their elements or contents.

 

7.3. Users shall be solely responsible to the JUNTA CONSTRUCTORA and third parties for any infringement on the intellectual, industrial or similar property rights to the Website, Temple, Gaudí House Museum or any of their elements or contents.

 

 

8. Unauthorised use of the Website

 

8.1. Users undertake to not misuse the Website, and to not use it, or distribute information through it, for the following purposes:

 

  • To carry out activities that infringe on any law currently in force, these General Conditions, morality, good practices and public order, for purposes that are illegal, unauthorised or infringe on the rights and interests of the JUNTA CONSTRUCTORA or third parties.

 

  • To use the Website or part of it on other private or commercial websites, or for commercial purposes; or to link to the Website or its contents.

 

  • To alter, copy, modify, reverse-engineer, licence, sell, imitate or sell the Website or its contents.

 

  • To pass on any sort of virus or malware that could damage, limit use of or harm the Website or any network connected thereto or interfere with other Users’ use and enjoyment of the Website.

 

  • To disseminate, extract, reuse, forward or use in any way, in full or part, by any means or on any media, any of the data or contents of the Website that belong to the JUNTA CONSTRUCTORA without its express written consent.

 

8.2. Likewise, Users undertake to not use the name, image or any sort of distinctive symbol of the JUNTA CONSTRUCTORA (such as brands, trade names, logos, etc.) for any purpose.

 

​​​​​​​8.3. The JUNTA CONSTRUCTORA reserves the right to block any Users from using the Website that infringe on these General Conditions, the rights of third parties, applicable law and, specifically the provisions of this clause. The JUNTA CONSTRUCTORA reserves any additional rights it may have with regard to Users, such as lodging any sort of legal claim.

 

 

 

9. Exclusion of guarantees

 

9.1. The JUNTA CONSTRUCTORA does not guarantee the authenticity nor assume any responsibility for Tickets not purchased on the Website.

 

9.2. The JUNTA CONSTRUCTORA shall do everything reasonably within its power to ensure the Website works properly, but cannot ensure that service will not be interrupted for routine maintenance and repairs of the Website, or that there will not be any coverage issues or issues with the equipment or networks required to transfer the data, which are beyond its control. In any case, the JUNTA CONSTRUCTORA shall take the measures it deems appropriate to limit these interruptions.

 

9.3. The JUNTA CONSTRUCTORA cannot ensure that the information on the Website is exact, correct and up-to-date at all times, but shall do everything reasonably possible to make it so.  

 

10. Liabilities

 

10.1. The JUNTA CONSTRUCTORA shall not be liable for any damages of any sort that may arise from the lack of availability or continuity of the Website for reasons beyond the control of the JUNTA CONSTRUCTORA, nor for the services provided through the Website.

 

10.2. Users make use of the Website at their own risk. By accessing the Website, Users take on the obligation to use it in accordance with current Law and these General Conditions, morality, generally accepted good practices and public order, being answerable to the JUNTA CONSTRUCTORA and/or any third party for any damages or harm caused as a result of failure to comply with these obligations. As such, the JUNTA CONSTRUCTORA shall not be liable for any use Users make of the contents of the Website that may be in violation of any sort of regulations, whether national or international.

 

10.3. Users shall be fully responsible for all data or contents transferred or disclosed to the JUNTA CONSTRUCTORA through the Website.

 

10.4. The JUNTA CONSTRUCTORA shall not be held responsible for any security errors that may arise nor any damages that may occur to the Users’ devices (hardware or software) and/or files or documents stored thereon, as a result of viruses present on the Users’ devices used to connect to the services and contents of the Website, Internet malfunctions, telephone breakdowns, interferences, omissions or disconnections in the operational functioning of the Website caused by forces beyond the control of the JUNTA CONSTRUCTORA.

 

10.5. The JUNTA CONSTRUCTORA shall not be responsible for any expenditures arising from the communication and sending of data or the Internet connection that Users incur.

 

10.6. Any link from the Website to another site does not constitute approval or acceptance of the contents of the linked site by the JUNTA CONSTRUCTORA. The JUNTA CONSTRUCTORA does not have control over the contents of any of the sites linked from the Website and shall not be held liable for any issues that may arise from Users making use of third-party functions, technology, services or sites. Notwithstanding the above, in compliance with current law, if the JUNTA CONSTRUCTORA becomes aware of any illegal contents, the link shall be removed and the pertinent authorities notified.

 

10.7. The JUNTA CONSTRUCTORA shall not be liable in any way for Tickets not purchased on the Website.

 

10.8. The JUNTA CONSTRUCTORA shall not be liable for any loss or theft of Tickets. Users must safeguard their Tickets until the day of the visit, taking all responsibility for any duplicates, photocopies or falsifications of their Tickets used and losing all rights said Tickets grant to access the grounds. Only the first Ticket used shall be valid, with its code validated. Any Tickets with the same code presented afterwards, regardless of who has it, shall be null and void.

 

10.9. During the visit to the Temple and/or Gaudí House Museum, visitors must diligently follow all rules, instructions and safety indications, given by the JUNTA CONSTRUCTORA and/or any others that apply in the course of due diligence and taking suitable precautions. In this regard, the JUNTA CONSTRUCTORA shall under no circumstances be responsible for any damages, harm, expense or cost visitors or third parties incur as a result of failure to comply with these rules, indications or instructions, or, in general, any action or negligent omission by visitors or third parties beyond the control of the JUNTA CONSTRUCTORA.

 

10.10 The JUNTA CONSTRUCTORA shall under no circumstances be responsible for the loss or theft of visitors’ personal items during their visit to the Temple and/or Gaudí House Museum caused by the actions or negligent omission of third parties beyond the control of the JUNTA CONSTRUCTORA. 

 

10.11. Visitors shall be solely responsible and answerable to the JUNTA CONSTRUCTORA and third parties for any damages, imperfections or harm they cause to the Temple, Gaudí House Museum or any of their elements and/or third parties during their visit, with no limitation of any sort.

 

10.12. Any behaviour or action carried out by a minor, under sixteen (16) years old, while on the visit shall be the sole responsibility of the adults accompanying that minor. For school visits, the teachers will be solely responsible for the behaviour and actions of the minors under their watch.

 

11. Policy of modifications to the General Conditions

 

11.1. The JUNTA CONSTRUCTORA reserves the right to modify or update these General Conditions at any time. Users will find the latest version of the General Conditions on the Website at all times.

 

11.2. The JUNTA CONSTRUCTORA reserves the right to extend, reduce or modify the services provided through the Website at any time.

 

12. Privacy Policy

 

12.1. The online Ticket purchase service entails the collection and later processing of information, including data of a personal nature. The data controller for the personal details provided by the User (the “Personal Data”) is the JUNTA CONSTRUCTORA, and its contact details are listed at the beginning of these General Conditions.

 

12.2. The Users’ Personal Data will be processed for the purpose of managing the online Ticket purchase process.

 

12.3. If the User has to provide personal data on a third party to the JUNTA CONSTRUCTORA, for example to calculate prices based on visitors’ ages, the User undertakes to obtain consent from said third parties (or their guardians or legal representatives) before disclosing the data to the JUNTA CONSTRUCTORA.

 

12.4. Likewise, for as long as it has consent from the User and it has not been revoked, the JUNTA CONSTRUCTORA shall process Personal Data for the following purposes: (i) to send commercial communications to the User, including by electronic means; (ii) to respond to any queries the User may contact the JUNTA CONSTRUCTORA with; (iii) to send satisfaction questionnaires regarding the visit; and (iv) to process information the JUNTA CONSTRUCTORA has obtained through cookies, as described in more detail in the Cookies Policy, which can be found on the following link: https://sagradafamilia.org/cookies.

 

12.5. Regarding commercial communications sent by electronic means, these may be personalised, based on browser language, type of Ticket purchased and how far ahead the purchase was made.

 

12.6. Likewise, the Personal Data will be processed when the JUNTA CONSTRUCTORA must comply with a legal obligation applicable, such as those arising from fiscal regulations and those preventing money laundering. In these cases, the Personal Data shall be processed within the period established in the related regulations, and shall be erased after said period has expired.

 

12.6. The legal grounds for processing is the execution of a contractual relationship between the User and the JUNTA CONSTRUCTORA in the terms laid out in these General Conditions, and the processing of Personal Data is strictly necessary to take advantage of the online Ticket sales service. 

 

12.7. Regarding the additional purposes of sending commercial communications, satisfaction questionnaires and responding to queries from Users who contact the JUNTA CONSTRUCTORA, the legal grounds is consent from the User, which they may revoke at any time without it affecting the services provided. Specifically, Users may revoke consent at any time by contacting dades@sagradafamilia.org. This shall not, however, impede us from sending emails or other communications associated with the online Ticket purchase service, as these are necessary to comply with the contractual relationship we have with the User.

 

​​​​​​​12.8. The Personal Data will be kept for the duration of the contractual relationship between the JUNTA CONSTRUCTORA and the User. After the contractual relationship has concluded, the Personal Data will be kept for the minimum time necessary to meet any duties that may arise from said relationship.

 

12.9. With regard to the Personal Data needed to respond to queries made by the User, and to send electronic commercial communications, these shall be kept as long as the User does not revoke the consent granted and, once consent is revoked, for the period necessary to comply with any obligations that may have arisen. In any case, when the Personal Data is no longer needed for the purpose for which it was collected, and until the information is permanently deleted, it shall be kept blocked.

 

12.11. Only the third parties that the JUNTA CONSTRUCTORA has commissioned to provide services shall have access to the Personal Data. Likewise, when the JUNTA CONSTRUCTORA must comply with an applicable legal obligation, it may provide the Personal Data to the corresponding courts and administrative authorities.

 

12.12. The JUNTA CONSTRUCTORA shall manage payments through financial entities and payment gateways, so data shall be disclosed to these entities to complete the payment process for the services purchased. The data may be transferred to data processors, some outside of the EU. Data processors outside of the EU are all “EU-US Privacy Shield” signatories: ClickDimensions LLC: https://www.privacyshield.gov/participant?id=a2zt0000000TNmmAAG&status=Active

 

12.13. Users may exercise, as per the terms of current law, the rights to access, rectification or erasure of their data, as well as requesting limitation of processing of their Personal Data, opposing to said processing, revoking consent granted, or requesting portability of their data by writing to dades@sagradafamilia.org. Likewise, Users may lodge a claim with the Spanish Data Protection Agency.

 

13. Applicable law and jurisdiction

 

13.1 These General Conditions are governed by Spanish law, as permitted under special Spanish regulations applicable to Users that are consumers.

 

13.2. Any issues that may arise from this contractual relationship shall be taken up with the courts of the city of Barcelona (Spain), as permitted under special Spanish regulations applicable to Users that are consumers. 

 

13.3. Likewise, Users acting as consumers may also submit any disputes associated with these General Conditions to an online alternative dispute resolution platform (“ADR”). A list of available ADR platforms available through the European Commission can be found here:

 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage 

 

13.4. However, the JUNTA CONSTRUCTORA does not guarantee it will, nor is it obliged to, participate in any online dispute resolution process.